As you certainly know by now, the corona virus is causing chaos all over Europe and Britain is no exception.
Since Idin Jewellery is purely an online retailer, our shop remains open and it’s (almost) business as usual. We are still working hard to provide you with an outstanding customer service and a fast despatch of your order.
However, please note that delivery may take longer than usual and we can not make any predictions of whether a delay with your order will occur and how long this would be. Royal Mail is still delivering mail and we are not aware of any disruptions. In case that a signature is required, please note that you can no longer sign yourself but the postman will do this on your behalf.
Most orders that we receive by 3 p.m. are shipped the same day under normal circumstances. Due to change in opening hours at our local post office, we will now ship orders around lunch time. This means that we can no longer ship orders out the same day, if we receive it late in the morning or thereafter.
As a further measure to avoid unnecessary exposure to others, we will now ship orders only every other day. While the days may be flexible, orders are now planned to go out on Mondays, Wednesdays and Fridays only.
We will review the situation regularly and provide updates here, if necessary
We also encourage our customers to follow government advice. Many of us will be lucky enough to be not too badly effected by the virus, but there is a serious risk that you inadvertently infect a vulnerable person and thus indirectly kill him or her. We understand that the government is not always right and trusting it can be difficult at times, but it’s no longer a matter of a broken election promise but a situation of life and death. Better be safe than sorry!
If you intend to buy jewellery as a gift to someone, you can always order it from us and get it shipped directly to the giftee. If you want to leave a note, please let us know and we will add it to the order. Please note that we do not offer a gift packaging (or gift card) service, but we are more than happy to insert a note with your message on it.
Finally, we would like to thank you for your on-going support and loyalty to our family business, which is especially appreciated in those uncertain times. We hope the impact on your life caused by the corona virus is kept to a minimum and things will change for the better soon.
Stay Safe – Stay Healthy!
Your Idin Jewellery Team